The Behavioral Interview is a new technique used by employers. Employers believe that past performance predicts future success, so in this type of interview, you will be asked to describe an actual situation you’ve encountered and explain how you worked through the problem to arrive at the outcome. The interviewer will expect you to give examples of real events, challenges, and projects that you have faced, so you’ll want to have some answers prepared beforehand.
Examples of Behavioral Interview Questions:
Give me an example of a time when you had to make a quick decision.
Think about a complex project or assignment that you have been assigned. What approach did you take to complete it?
Tell me about a time when something you tried to accomplish failed. What did you learn from that failure?
Describe a situation when you were able to have a positive influence on the action(s) of others.
How do you decide what gets top priority when scheduling your time?
Describe an instance when you had to think on your feet to extricate yourself from a difficult situation.
Have you handled a difficult situation with a co-worker? How?
As a customer service representative, tell me about a time when you have had to deal with angry customers.
How to answer these questions, the S-T-A-R APPROACH
Situation or Task: Describe the specific event, situation, problem, or challenges.
Action you took: Describe what you did and how you decided to take that action.
Results you achieved: What was the end result or outcome? What was accomplished or what did you learn?
You may find yourself in an interview with multiple interviewers. Often times this interview style is used by companies that heavily rely on team cooperation. This approach is used in order to get the opinions of your potential coworkers to see how you will fit in with the group.
Tips on Navigating your Way through the Panel Interview
STAY FOCUSED. Greet each person individually, and don’t rush through handshakes or questions. A Panel Interview may seem more rapidly paced, so do your best to remain calm and avoid getting flustered.
TAKE NOTES. When you sit down, take out a pen and paper and ask the interviewer if you may take some notes. Jot down names and placement of each member so you can address them appropriately. If you have time, note their job titles.
SPREAD THE LOVE. Treat each person as an important individual. Initially you should make eye contact with the person who asks the question, but be sure to scan the faces and make eye contact with the others in the room.
CROSS REFERENCE. When possible, cross reference previously asked questions. For example, “To expand on my answer to Charles …”
THANK EVERYONE. Write a separate thank you note to each member of the panel.
- If possible, call from a land line
- Avoid noisy areas
- If you must be on a cell phone, please stay in one place
- Have your resume handy